FAQ
We stock over 60,000 genuine Aston Martin parts and ship all across the world. Here are some of the common questions we get at the Aston Store. If you still have a question please get in touch and our team will be happy to help you.
1. Can you ship worldwide?
Yes, we ship parts all over the world. If ordering outside of the UK, it is best to contact us for a shipping quote before ordering.
2. What courier do you use?
We use a next day courier service for UK delivery on parts ordered before 12 midday. For orders outside of the UK we use either DHL or UPS mainly.
3. Do you supply genuine Aston Martin parts?
Yes as an Aston Martin Parts Specialist, the parts we supply are Original Equipment Manufacturer Parts (OEM Parts). Over time some OEM Parts can become Obsolete and when this occurs we have a network of carefully sourced suppliers to offer Alternative and Aftermarket Parts. Our Parts are listed with the official part number that corresponds to the original part from the Aston Martin Parts Catalogue and therefore you can be sure that the part you are ordering is a genuine Aston Martin Part. You can use our search bar to either search by part number or by part name. Alternatively you can use our online parts diagrams sorted by Car model to find the right part you need.
4. Is everything listed on your website in stock?
The Complete Parts Catalogue has over 60,000 individual Aston Martin Parts with some parts more likely to need replacing than others such as replacement Brake Kits or Yearly Car Servicing. We maintain a stock listing of over 2,000 common replacement parts at our Hatfield base in Essendonbury Farm in the UK and these are dispatched within 24 working hours for delivery. For the remaining parts these are ordered in as and when orders are placed. Most parts we need to order in will be delivered to us and dispatched within a couple of days to you, whereas some parts have a more complex production and delivery times and where this is the case our parts team will communicate this to you with an estimated delivery time.
5. What payment do you accept on your website?
We accept all major cards (excluding AmEx) and PayPal. Payment can be made on our website when ordering. For orders outside of the EU we send you an invoice upon receiving your order as we will need to calculate shipping costs.
6. When shipping to overseas customers, what taxes are incurred?
Shipping to anyone outside of the UK will be exempt from UK VAT, however the customer will be liable for any local / import taxes and should investigate this before ordering.
